Frequently Asked Questions
Everything you need to know about your comfort journey.
How can I track my Skechers order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for footwear?
We offer a 45-day return policy for unworn items in their original packaging. Skechers Plus members enjoy an extended 90-day return window and free return shipping.
Are Skechers shoes machine washable?
Many of our styles are labeled as 'Machine Washable.' We recommend washing them on a cold, gentle cycle and allowing them to air dry for at least 10 to 12 hours.
How do I find the right size for me?
You can refer to our comprehensive Size Guide available on every product page. We provide measurements for men, women, and kids to ensure the perfect fit for your feet.
Do you offer international shipping?
Currently, our website serves specific regions. Please use the country selector at the bottom of the page to find the local Skechers site that ships to your destination.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Afterpay.